Rules, purchases and refunds

Angels Online Eternal Player Agreement

The terms for playing Angels Online Eternal and using this website.

Angels Online Eternal Team Player terms, community rules, purchases and refunds Version 1.0 · Effective 30 September 2026

Unofficial community server. Angels Online Eternal is run by fans. It is not affiliated with, endorsed by or sponsored by the original developers or publishers of Angels Online. Angel Gold top-ups are not open yet; sections 7 to 10 apply to purchases once the Item Mall opens.

This Agreement explains the conditions for using Angels Online Eternal and its official game servers, launcher, website, store and community channels that display these terms. Together, these are the Service. It covers fair play, account security, purchases, refunds and the steps we may take to protect the game and its players.

Your legal consumer rights take priority. Nothing in this Agreement removes rights or remedies that applicable law does not allow us to exclude. Paying for the Service does not buy immunity from the rules, and enforcement of the rules does not automatically remove refund rights.

1 Who operates the Service

The Service is operated by the Angels Online Eternal Team, referred to as we, us or our. The team name is not a registered company or charity. Staff may use display names in the game.

Rights holders who believe material on the Service belongs to them can contact us at the address above; we will review and respond.

Only channels listed on the official website are authorised to collect payments or provide account support. Verify unexpected payment requests there. Staff will not ask you to send your password, full payment-card details or a banking one-time code through game chat or a community message.

2 Eligibility and agreement

You must be at least 18 years old, have legal capacity to enter this Agreement, and be permitted to use the Service where you live. Do not misstate your age, identity, residence or payment authority. We may restrict access where providing the Service would be unlawful.

The account agreement takes effect when you create an account after being shown a link to these terms on the registration page, or when you actively accept them in the launcher. A purchase requires a separate order confirmation showing what you are buying and its price. Merely visiting a public information page does not by itself accept purchase obligations.

You may save a copy of these terms. If you do not agree, do not create an account or make a purchase. You may end an existing account under section 15; your accrued rights remain intact.

3 Accounts and security

Provide accurate information needed to operate your account and keep your recovery contact current. Use a unique password, keep login credentials private, and promptly report suspected compromise. Use security features made available through the official Service.

Do not sell, rent, transfer, lend or share an account, except where a transfer is expressly supported by an official feature. Do not buy accounts from other players or impersonate another person. Creating replacement accounts to evade a valid restriction is prohibited.

You are responsible for activity you authorise and for taking reasonable care of your credentials. You are not automatically responsible for every unauthorised action on an account, including actions caused by a security failure attributable to us. We may temporarily secure an account and request proportionate evidence of ownership before restoring access. Never send sensitive identity documents through public chat.

Any limits on simultaneous accounts, clients or event entries must be clearly published before enforcement. A shared household, network or IP address alone is not conclusive evidence of cheating or ban evasion.

4 Permission to play and ownership

Subject to this Agreement, we permit you to access the Service for personal entertainment using an authorised client. Any licence to software or other material is limited to rights we actually own or are authorised to grant. This Agreement does not transfer ownership of game code, artwork, music, characters, trademarks or other protected material to you.

Underlying and third-party intellectual property remains with its respective rights holders. We do not claim ownership of another party's material or imply an official affiliation that does not exist. Separate software licences and mandatory legal exceptions remain applicable.

Except where permitted by law or expressly authorised, do not distribute protected game files, sell access to the Service, copy private server tools or credentials, remove rights notices, or use our branding to imply sponsorship. These restrictions do not prohibit lawful criticism, legally protected research, accessibility tools that do not create an unfair advantage, or other uses protected by applicable law.

5 Fair play and prohibited conduct

You must not:

  • Use cheats, unauthorised bots, scripts, packet manipulation, speed manipulation, account automation or client modifications that provide an unfair advantage or interfere with the Service. Automation expressly provided within the official game is permitted within its stated limits.
  • Deliberately exploit bugs, duplicate items or currency, manipulate purchases or rewards, or knowingly retain or distribute benefits obtained through fraud or an exploit. If you accidentally discover an exploit, stop using it and report it privately.
  • Access accounts or systems without permission, steal credentials, distribute malware, disrupt availability, overload the Service, or evade security controls. Security testing beyond ordinary use requires prior written authorisation unless the law provides otherwise.
  • Sell or buy accounts, currency, items or boosting services for real money outside an authorised feature; run unauthorised gambling, betting, cash-out or money-transfer activity; or launder stolen or fraudulently obtained value through the game.
  • Threaten, stalk, sexually harass, extort or discriminate against others; disclose private information without permission; or distribute unlawful sexual, exploitative or violent material. This includes targeting staff or players outside the game because of their involvement in the Service.
  • Scam players, impersonate staff, forge payment or support evidence, offer bribes, submit knowingly false reports, or misuse reporting tools to harass someone.
  • Send spam, phishing links, unsolicited commercial promotions or infringing material through the Service.

Normal competitive play, permitted player-versus-player combat, good-faith complaints, honest negative reviews, lawful reporting to authorities and requests for refunds are not prohibited merely because they are inconvenient or critical of us. A disagreement with staff is not, by itself, misconduct.

6 Player content and community channels

You remain responsible for material you post, including character names, guild descriptions, messages and uploaded content. Post only material you have a right to share. Do not disclose another person's private information or represent that you speak for the Team without authorisation.

For content you choose to post through the Service, you give us a non-exclusive, royalty-free permission to host, reproduce, format, display and moderate it only as reasonably necessary to provide, secure and administer the Service. Service providers acting for us may do so for those purposes. This permission does not transfer ownership of your content or authorise unrelated advertising use of your identity or creations.

We may remove or restrict content that breaches this Agreement or applicable law. Public messages may have been copied by other users; we cannot promise to erase their independent copies. Deleted content may remain in restricted backups or legally required records for the periods explained in the Privacy Notice.

Third-party community platforms have their own terms and privacy practices. We remain responsible for actions and representations made on our behalf to the extent required by law.

7 Purchases and payment authority

Purchases are optional unless the relevant offer clearly states an access charge. Only products currently described in the official store are available. Before payment, the offer must explain the product, quantity, account restrictions, delivery time, duration or expiry, total price and applicable taxes or fees. Prices for virtual-currency purchases must also be understandable in real-world money where required by law.

Check your account, character or server selection and order details before confirming. You must own or have lawful authority to use the payment method. Payment is authorised only through an explicit purchase confirmation; accepting this Agreement is not permission for unspecified charges.

We provide an order confirmation or receipt that you can retain. A payment provider's processing, currency conversion or banking delays may affect delivery or when a refund appears. We remain responsible for our own supply obligations and do not require you to pursue the payment provider instead of a valid claim against us.

We may reject a suspected fraudulent or technically invalid order before accepting it. If we cannot fulfil an accepted paid order, we will offer an appropriate remedy, including a refund where required. We will not silently charge a higher price to correct a pricing error.

Any payment made in exchange for currency, items, VIP time, access or other promised benefits is a purchase for purposes of this Agreement. Calling it a donation or contribution does not remove purchase or consumer rights. No payment is represented as tax-deductible, an investment or a source of financial returns.

8 Virtual currency and digital benefits

Purchased currency and items provide game functionality or access rights described in the offer. They are not a bank deposit, investment or claim to ownership of the Service. They may not be exchanged for cash or traded outside authorised features, except through refunds or remedies required by law or expressly offered by us.

Earned currency, complimentary rewards and purchased currency may have different conditions, which must be disclosed. We distinguish paid and promotional value when calculating a refund. A label such as bonus, gift or reward does not turn an item bought for money into a free item.

Any expiry or time limit must be clearly disclosed before purchase and be lawful. An undisclosed expiry will not be introduced retrospectively. The ordinary use of a consumable, a clearly disclosed random outcome or a lawful, reasonably expected balance adjustment does not by itself create a change-of-mind refund. This does not excuse a defect, misleading description or failure to supply what was promised.

We may correct duplicated, stolen or fraudulently obtained balances and the direct effects of exploits. We will consider relevant evidence and innocent recipients, explain significant corrections where practicable, and provide an appeal route. Corrections must not be used to arbitrarily confiscate legitimate paid value.

9 Refund and cancellation policy

Legal remedies come first. The voluntary rules below are additional benefits. They do not impose a deadline on statutory rights or make a legal refund depend on staff goodwill.

9A Undelivered incorrect or defective purchases

Contact support if payment was taken twice, the agreed delivery period passed without delivery, the wrong product was supplied, or the purchase is materially defective or does not match its description. We will investigate and provide the remedy required by applicable law. Depending on the problem, this may be delivery, correction, replacement, a price reduction, cancellation, a refund or compensation.

Where the law gives you the choice of remedy, that choice remains yours. We will not require acceptance of store credit instead of a money refund to which you are entitled. Purchasing through virtual currency does not, by itself, remove your rights concerning the underlying paid transaction.

9B Voluntary refunds for unused purchases

You may request a change-of-mind refund within 14 calendar days after purchase for:

  • The unused portion of purchased virtual currency that remains on your account and can be identified to that purchase.
  • A directly purchased item that has not been equipped, activated, consumed, modified, gifted or traded.
  • A fixed-term paid benefit that has not been activated or begun.

The refund is based on the amount actually paid for the eligible part of the purchase, not a later price or an unofficial resale value. We remove the refunded entitlement and any linked unused promotional entitlement. We will explain any allocation between paid and promotional value; deductions must not amount to a penalty.

For this voluntary policy, used, transferred or activated content and expired 14-day requests are not ordinarily eligible. We may offer additional goodwill remedies. These exclusions do not apply where the law requires a remedy, including for faulty content, unlawful charges or cancellation rights that remain available after use.

9C Mandatory cancellation rights

Some countries give a separate cooling-off or withdrawal right for online purchases. We will honour it according to the applicable rules. Accepting these general terms, receiving a wallet credit, or merely logging in does not automatically waive that right.

Where immediate supply of eligible digital content can lawfully end a withdrawal right, we will obtain the required separate express consent and acknowledgment and provide the required confirmation before relying on that exception. Different rules may apply to services and virtual currency. A refund request involving unspent purchased currency will not be rejected merely because the currency was credited immediately.

9D How to request a refund

Send your request to [email protected] with your account identifier, order or transaction reference, purchase date, the affected product and the reason. Provide only information reasonably needed to verify the request. A receipt is useful, but other reasonable proof of purchase is accepted. Do not send passwords, full card numbers or banking security codes.

We register complaints and provide acknowledgment promptly, immediately where required by law. We provide a written decision or explanation within 15 calendar days of receiving a complaint, or sooner where the law requires. A request for extra information does not reset a mandatory legal deadline.

Approved voluntary refunds are initiated within 14 calendar days of approval. Statutory refunds follow the applicable legal deadline, even if it is earlier or runs from the date of cancellation. We use the original payment method where possible and lawful, or agree a lawful alternative without an extra refund fee. Your provider may take additional time to post the funds.

One purchase cannot be refunded twice. We may coordinate an overlapping refund and bank dispute to prevent duplicate repayment, without obstructing your right to either process.

9E Disputed and unauthorised payments

Report suspected unauthorised charges promptly to us and your payment provider. You may use the provider's lawful dispute or chargeback procedure and contact a regulator or court. Contacting us first may help resolve the issue, but it is not a condition that overrides those rights.

We may temporarily restrict the disputed entitlement, trading or account access where reasonably necessary to prevent further harm while a genuine fraud or ownership concern is investigated. Filing a good-faith refund request or payment dispute alone is not grounds for a permanent ban, a punitive fee or forfeiture of unrelated purchases.

Deliberate payment fraud, fabricated claims or knowingly keeping both a refund and the corresponding benefit may result in proportionate enforcement and recovery of proven loss through lawful means. We do not impose an automatic chargeback penalty under this Agreement.

10 VIP subscriptions promotions and random rewards

A fixed-term VIP pass or similar benefit ends when its disclosed term expires unless the offer says otherwise. Buying a fixed-term benefit does not authorise automatic renewal.

If recurring subscriptions are introduced, the checkout must separately disclose the amount and frequency, renewal terms, cancellation method and applicable cancellation or refund rights, and obtain the required consent. Cancellation must be accessible and stop future renewals as described and required by law. No recurring subscription is authorised solely by this Agreement.

Promotions and competitions must disclose eligibility, dates, benefits and material limits before entry or purchase. We will not retroactively remove an earned promotional entitlement merely because an offer proved popular. Where a paid offer includes random rewards, its operation, material probabilities and relevant age or regional restrictions must be disclosed before purchase as required by law. This Agreement does not authorise an unlawful gambling or paid-random-reward feature.

11 Updates maintenance and recovery

The Service evolves. We may issue security and compatibility updates, correct bugs, adjust game balance, address exploits and carry out maintenance for genuine operational reasons. Required updates may be necessary to continue connecting. We will explain material changes and give reasonable advance notice where practicable.

Network failures, maintenance, software errors and security incidents can interrupt play or require recovery from a backup. We will use reasonable care in operating and recovering the Service. We cannot promise uninterrupted access, a particular network latency, permanent availability of every feature or restoration of every piece of progress.

A rollback may remove progress, trades or rewards created after the recovery point. We will investigate purchases affected by the rollback and restore paid entitlements or provide another required remedy. We will not knowingly charge twice for the same undelivered benefit.

For a material reduction to an outstanding paid benefit beyond changes reasonably explained at purchase, we will provide any notice, consent opportunity, cancellation right and refund required by law. A general update clause does not authorise us to ignore a specific paid promise. Time spent playing has no agreed wage or resale value under these terms; any legal compensation entitlement remains unaffected.

12 Moderation suspension and appeals

We may investigate credible reports and use relevant account, transaction and gameplay records to enforce these rules. Measures may include a warning, content removal, reversal of improper gains, a chat or trading restriction, temporary suspension or termination.

The response will consider the evidence, severity, intent, repetition, risk and effect on others. Immediate restrictions may be necessary for credible threats, account compromise, fraud, serious cheating, unlawful content or ongoing disruption. A permanent ban may be appropriate for a serious breach or repeated material breaches. We do not promise a warning before every urgent action.

Where lawful and practicable, we will state the reason, affected account, duration and appeal method. We may withhold details that would expose another person's private information or enable evasion of security controls, while providing enough information for a meaningful response.

Appeal by email to [email protected], preferably within 30 days, with your account identifier and relevant evidence. That preferred period does not shorten legal complaint rights. We will reconsider errors and, where practicable, assign a reviewer other than the original decision-maker. A successful appeal may result in restoration or an appropriate remedy.

Suspension or termination is not an automatic forfeiture of all money paid. Used benefits are not retrospectively refundable merely because enforcement occurred; outstanding paid entitlements and valid legal claims will be assessed under section 9. Where we close an account without player fault, unused paid entitlements will be refunded or otherwise remedied as legally required.

13 Privacy and safety

The separate Privacy Notice explains the information collected, purposes and legal grounds, service providers, international handling, retention, security, rights and complaint contacts. It describes how the Service actually handles your information. This Agreement does not provide blanket consent for unrelated marketing, sale of personal information or undisclosed device monitoring.

Relevant account, login, gameplay, transaction and support records may be used to provide the Service, investigate reports and protect accounts as explained in that notice and permitted by law. Additional device inspection or anti-cheat monitoring requires its own clear disclosure and any consent required by law before it begins.

Public chat and guild activity may be visible to others. Do not post confidential information there. We may disclose relevant information to service providers, payment providers or authorities where necessary and lawful, subject to applicable protections. Staff access must be limited to legitimate duties.

We will not knowingly retain an ineligible minor's account as an active adult account. If we discover an age or safety concern, we may restrict access and handle associated information and purchases under applicable law. Report urgent threats to the appropriate emergency service as well as using our reporting channel where appropriate.

14 Responsibility and limits

We are responsible for supplying the Service and paid products as agreed and for obligations imposed by applicable law. Our descriptions of limitations, maintenance and risks do not replace those obligations.

To the extent lawfully permitted, we are not responsible for loss that is not reasonably foreseeable from our breach, or loss caused solely by your own breach, an unauthorised third-party transaction or circumstances for which we are not legally responsible. The Service is supplied for personal entertainment, not commercial operations; we do not promise earnings or protection of a player's business profits.

We do not exclude or limit liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any other liability that the law does not permit us to exclude or limit. We do not restrict mandatory consumer guarantees, statutory compensation or rights relating to personal information.

You remain responsible under applicable law for proven, reasonably foreseeable loss you deliberately cause through fraud, an attack on the Service or other unlawful conduct. This is not an automatic fine, an unlimited indemnity, or a requirement to cover loss caused by our own fault. Costs and remedies must be justified under applicable law.

15 Ending an account or closing the Service

You may stop playing at any time and request account closure by emailing [email protected] from your verified email address. Any separate renewal must also be cancelled through its disclosed method. Closure does not erase an outstanding refund request or legal right. Information may be retained where required or otherwise lawfully justified, as explained in the Privacy Notice.

We may end access for the grounds in section 12 or end the Service for genuine legal, security, technical or commercial reasons. For a planned permanent closure, we will aim to give at least 30 days' notice. Where an emergency or legal requirement makes that impracticable, we will notify players as soon as reasonably possible. Purchases must not be solicited through misleading promises about continued availability.

If the Service permanently closes, we will provide a process to refund identifiable unused paid currency and the unused portion of prepaid time-based benefits at their actual purchase value, subject to applicable law. Other paid products will receive any remedy required by law. Earned progress and genuinely free rewards do not have a separately promised cash redemption value. A closure notice will explain the process; it will not invent a shorter deadline for statutory claims.

Contact [email protected] with the facts and requested outcome. We will record the complaint and respond using the timetable in section 9D. You may seek assistance from a consumer authority, payment provider, tribunal or court whenever the law permits; an internal appeal is not a mandatory barrier to those rights.

The law and courts applicable to a dispute are determined by the legal rules that apply to the parties and transaction. This Agreement does not impose exclusive jurisdiction in a foreign country, mandatory private arbitration, or a waiver of collective proceedings or regulatory complaints. Consumers retain any mandatory protections and local forum rights applicable to them.

For consumers protected by Australian Consumer Law, the applicable consumer guarantees cannot be contracted away. Major failures may entitle you to reject goods or cancel services and obtain a refund, along with compensation where the law provides it. Other failures must receive the remedy required by law. Downloading, activating or using content does not itself remove these protections.

17 Changes to this Agreement

We may revise these terms for genuine changes to the Service, law, security or operating arrangements. We will identify the new version and explain material changes. For material changes that adversely affect ongoing rights, we will normally give at least 30 days' notice and obtain fresh acceptance where required. Urgent legal or security changes may take effect sooner to the extent necessary and lawful.

Changes will not retrospectively eliminate a claim or alter the price already agreed for an accepted purchase. If you decline a material change, you may stop using the Service and obtain any cancellation or refund remedy applicable to unused paid benefits. Silence is not agreement to a new recurring payment or an unlawful waiver.

Specific product descriptions and promises made at purchase remain relevant and cannot be cancelled by a conflicting general term. If one provision is unenforceable, the remaining provisions continue only so far as lawful. Delayed enforcement is not a permanent waiver. Any lawful transfer of the Service to another operator must preserve accrued rights and comply with notice, consent and privacy requirements.